RETURNS AND COMPLAINTS

Flexible Return Policy and Complaint Possibilities in Our Store

Dear Customers,

In our store, we care about your complete satisfaction with your purchases. We understand that sometimes a product may not meet your expectations, may be faulty, or you may simply change your mind. Therefore, we offer an easy and convenient return process as well as the possibility to file a complaint about a product.

How to make a return?

If you want to return a product, you have as much as 30 days from the day of receiving the shipment.
To start the return process, simply write to us using CHAT, send an email, or fill out the return form available on our website.
Upon receiving your request, we will arrange a free courier service or InPost parcel locker shipment to collect the product from the address you specify.

How to submit a complaint?

If you notice that the product is faulty or not as described, you have the right to submit a complaint.
For this purpose, please contact us via email or contact form, describing the issue and attaching photos of the product (if possible).
After receiving your complaint, we will promptly review it and inform you of the next steps.

When will you receive a refund?

We guarantee that the refund for the returned product will be processed within a maximum of 7 days from the moment the product reaches our warehouse.
In case the complaint is accepted, we offer repair, exchange for a new product, or a refund, as per your request.
The money will be returned using the same payment method that you selected to pay for the order.

We hope that our flexible return policy and efficient complaint process will make your shopping experience in our store even more comfortable and safe. Remember that we are here to help and answer any questions.